Return & Exchange Policy

1. Return Period

We offer a 30-day return period from the date of purchase. Items must be returned within this timeframe to be eligible for a full refund or exchange.

2. Condition Requirements

To be eligible for return, items must be:

• In original, unworn condition
• With all original tags and packaging
• Accompanied by the original purchase receipt
• Free from damage, scratches, or alterations

3. Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized jewelry
• Earrings (for hygiene reasons)
• Items damaged by misuse or normal wear
• Products purchased with special discounts or clearance sales

4. Exchange Policy

• Exchanges are subject to product availability
• Price differences must be paid for upgraded items
• Refunds will be provided for downgraded exchanges
• One exchange is allowed per purchase

5. Return Process

1. Contact our customer service within 30 days of purchase
2. Receive return authorization and instructions
3. Package the item securely with original packaging
4. Ship the item to our specified address
5. Receive confirmation and processing updates

6. Refund Processing

• Refunds are processed within 7-10 business days after receiving the item
• Refunds will be credited to the original payment method
• Shipping charges are non-refundable unless the return is due to our error
• Customer is responsible for return shipping costs

7. Quality Guarantee

If you receive a defective or damaged item, we will provide a full refund or replacement at no additional cost. Please contact us immediately upon receiving such items.

8. Warranty Claims

Manufacturing defects covered under warranty will be repaired or replaced free of charge. Warranty terms vary by product type and will be specified at the time of purchase.

9. Contact for Returns

To initiate a return or exchange, contact us:

• Email: jpjewellerss@gmail.com
• Phone: +91 98427 93340
• Address: 9, Eswaran Koil Street, Tiruppur, Tamil Nadu – 641604
• Visit our store during business hours